Projects

Hi, I’m Steph

Design Lead @ Ticketmaster

I specialise in transforming complex, fragmented systems into intuitive, high-impact experiences.
My work brings clarity to chaos, strengthens design culture, and empowers cross-functional teams to deliver at scale.

I specialise in transforming complex, fragmented systems into intuitive, high-impact experiences. My work brings clarity to chaos, strengthens design culture, and empowers cross-functional teams to deliver at scale.

Design Strategy

Product Thinking

Cross-functional Leadership

System-level Thinking

Clarity from Complexity

Aligning Vision & Execution

Designing at Scale

Organisational Influence

Awards

The design expertise behind your favourite digital experiences…

  • Ventana Research
    Ventana Research

    Digital Leadership Award
    Sainsbury's Tech | 2022

  • Best Triple Play Provider
    BT TV | 2021, 2019

  • TV Provider of the Year
    BT TV | 2021

  • Quadplay Provider of
    the Year

    BT TV | 2021

  • Best Streaming Device
    Sky Q | 2020, 2019

  • What Hi Fi Awards

    Subscription Box of the Year
    Sky Q | 2020

  • What Hi Fi Awards

    Product of the year
    Sky Q | 2019

  • TV Connect Awards
    TV Connect Awards

    Best Content
    Discovery Service
    BT TV | 2019

  • Best TV Platform
    BT TV | 2019
    Sky Q | 2018

  • International
    Contribution to UX
    BT TV | 2019

  • What Hi Fi Awards

    Best Set-Top Box
    Sky Q | 2018, 2017

  • Best Smart TV Box
    Sky Q | 2017

  • Telecoms Innovation
    Award

    Sky Q | 2017

  • Ventana Research
    Ventana Research

    Digital Leadership Award
    Sainsbury's Tech | 2022

  • Best Triple Play Provider
    BT TV | 2021, 2019

  • TV Provider of the Year
    BT TV | 2021

  • Quadplay Provider of
    the Year

    BT TV | 2021

  • Best Streaming Device
    Sky Q | 2020, 2019

  • What Hi Fi Awards

    Subscription Box of the Year
    Sky Q | 2020

  • What Hi Fi Awards

    Product of the year
    Sky Q | 2019

  • TV Connect Awards
    TV Connect Awards

    Best Content
    Discovery Service
    BT TV | 2019

  • Best TV Platform
    BT TV | 2019
    Sky Q | 2018

  • International
    Contribution to UX
    BT TV | 2019

  • What Hi Fi Awards

    Best Set-Top Box
    Sky Q | 2018, 2017

  • Best Smart TV Box
    Sky Q | 2017

  • Telecoms Innovation
    Award

    Sky Q | 2017

  • Sharmilee La

    Senior Product Manager

    “Stretching thinking and really understanding the ‘why’. This is proven with the amazing feedback and success we have gotten, and how you surface complex questions”

  • Dan Taylor

    UX Designer @Sainsbury's

    “...To fit this in on top of everything else, was another example of your dedication and commitment to providing brilliant experiences for those you work with. This has been continually demonstrated throughout the year;”

  • Pammy Alexander

    Experience Design Manager

    "Steph's expertise in UX design was evident in every project she led, and her attention to detail ensured that the final products were of the highest quality. Through her exceptional questioning skills, Steph is able to uncover the core of any challenge."

  • Ryan Clarke

    Senior UX Designer @JD Sports

    “Steph has a very natural ability to make others feel at ease and support them to achieve their aspirations. [Her] extensive guidance during our mentoring sessions had a profound and positive impact on my career progression.”

  • Emma Bullen

    Senior HRBP @McLaren

    "She is professional, dedicated, creative and a great personality to have in any business. She is such a hard worker and wants to make sure everything is as should be and really spends the time on the quality of her work."

  • Dan Taylor

    UX Designer @Sainsbury's

    “Your capacity to understand complex problems and your drive to address the challenges people face has been a pleasure to work with and learn from. #GoingAboveAndBeyond”

  • Pammy Alexander

    Experience Design Manager

    "Steph's ability to make everyone feel heard and valued was truly remarkable. Despite balancing multiple priorities, she was always available to offer guidance and certainly helped to shape the direction of my career."

  • Mahdis Atabaki

    Product Designer

    "Stephanie is a great mentor and professional Product Designer. Her attention to detail, ability to listen carefully and offer precise advice is remarkable. Her feedback and guidance have been invaluable, giving me detailed insights to enhance my storytelling and content. I'm truly grateful for her support and would highly recommend her to anyone seeking professional guidance."