Hi, I’m Steph
Hi, I’m Steph
Design Lead @ Ticketmaster
Design Lead @ Ticketmaster
Design Strategy
B2B / B2C Design
Cross-Functional Leadership
System-Level Thinking
Designing at Scale
Organisational Influence
Recent Work
21' - 25'
21' - 25'
Discovery
Uncovering Gaps and Unfairness in Colleague Absence Processes
Discovery
Discovery
Uncovering Gaps and Unfairness in Colleague Absence Processes
Discovery
Older Work
< 20'
Nice to meet you
I’m Steph, a multi-disciplinary design leader with 10+ years’ experience shaping complex B2B and B2C products into intuitive, high-impact experiences. At Ticketmaster, I'm leading high-priority projects powering the tools behind live events.
I take pride in crafting thoughtful, user-centered solutions that deliver measurable business impact. I’m passionate about empowering teams, exploring emerging tech, and turning insights into meaningful outcomes.
Outside work, you’ll find me exploring new places with a podcast, experimenting with creative tools, and finding inspiration in unexpected corners.
Digital Leadership Award
Sainsbury's Tech | 2022
Best Triple Play Provider
BT TV | 2021TV Provider of the Year
BT TV | 2021Quadplay Provider of
the Year
BT TV | 2021
Best Streaming Device
Sky Q | 2020, 2019
Subscription Box of the Year
Sky Q | 2020Product of the year
Sky Q | 2019
Best Content
Discovery Service
BT TV | 2019
Best TV Platform
BT TV | 2019
Sky Q | 2018
International
Contribution to UX
BT TV | 2019Best Set-Top Box
Sky Q | 2018, 2017Best Smart TV Box
Sky Q | 2017Telecoms Innovation
Award
Sky Q | 2017
Digital Leadership Award
Sainsbury's Tech | 2022Best Triple Play Provider
BT TV | 2021TV Provider of the Year
BT TV | 2021Quadplay Provider of
the Year
BT TV | 2021Best Streaming Device
Sky Q | 2020, 2019Subscription Box of the Year
Sky Q | 2020Product of the year
Sky Q | 2019Best Content
Discovery Service
BT TV | 2019Best TV Platform
BT TV | 2019
Sky Q | 2018International
Contribution to UX
BT TV | 2019Best Set-Top Box
Sky Q | 2018, 2017Best Smart TV Box
Sky Q | 2017Telecoms Innovation
Award
Sky Q | 2017
Sharmilee La
Senior Product Manager
“Stretching thinking and really understanding the ‘why’. This is proven with the amazing feedback and success we have gotten, and how you surface complex questions”
Dan Taylor
UX Designer @Sainsbury's
“...To fit this in on top of everything else, was another example of your dedication and commitment to providing brilliant experiences for those you work with. This has been continually demonstrated throughout the year;”
Pammy Alexander
Experience Design Manager
"Steph's expertise in UX design was evident in every project she led, and her attention to detail ensured that the final products were of the highest quality. Through her exceptional questioning skills, Steph is able to uncover the core of any challenge."
Ryan Clarke
Senior UX Designer @JD Sports
“Steph has a very natural ability to make others feel at ease and support them to achieve their aspirations. [Her] extensive guidance during our mentoring sessions had a profound and positive impact on my career progression.”
Emma Bullen
Senior HRBP @McLaren
"She is professional, dedicated, creative and a great personality to have in any business. She is such a hard worker and wants to make sure everything is as should be and really spends the time on the quality of her work."
Dan Taylor
UX Designer @Sainsbury's
“Your capacity to understand complex problems and your drive to address the challenges people face has been a pleasure to work with and learn from. #GoingAboveAndBeyond”
Pammy Alexander
Experience Design Manager
"Steph's ability to make everyone feel heard and valued was truly remarkable. Despite balancing multiple priorities, she was always available to offer guidance and certainly helped to shape the direction of my career."
Mahdis Atabaki
Product Designer
"Stephanie is a great mentor and professional Product Designer. Her attention to detail, ability to listen carefully and offer precise advice is remarkable. Her feedback and guidance have been invaluable, giving me detailed insights to enhance my storytelling and content. I'm truly grateful for her support and would highly recommend her to anyone seeking professional guidance."